How do I cancel my order?

IFIXIT Canada — How do I cancel my order?

Depending on the status of your order with our third-party warehouse located in Canada we may or may not be able to cancel a given order before it ships.

Note: Submitting a cancellation request does not guarantee we'll be able to cancel your order before it ships.  We use a third-party warehouse, and canceling a shipment is not always an available option.  We apologize for any inconvenience this may.  
Request a cancellation

If you need to cancel an order, please request a cancellation by contacting iFixit's Customer Support  here. Include the following in your initial contact:
  • Order number
  • Include the keyword cancel in the body of your message or subject line. 
  • The reason for the cancellation request

Not sure what your order number is?

After logging into the canada.ifixit.com, go to https://canada.ifixit.com/account.  You'll see your order number listed in the left-most column, similar to the following:

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