How do I cancel my order?
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iFixit Canada: How do I cancel my order?
If you access the Order Status page within 25 minutes of placing an order, you can choose to cancel your order without contacting the Customer Service Team.
You can access your Order Status page immediately after submitting an order, or it can be accessed via the confirmation email that was sent to the email address input at checkout.
The email will be sent from casupport@ifixit.com and the subject line will be the same as below:
You will need to click the 'View your order' in the email:
This will navigate you to the Order Status page, which if you access it within 25 minutes of placing the order will allow you to cancel the order:
Once you click the 'Cancel' button a confirmation will appear:
If you confirm the cancellation, the Order Page will now reflect the cancelled status of the order:
If 25 minutes has passed and the 'Cancel' button is no longer able to be accessed. Depending on the status of your order with our third-party warehouse located in Canada we may or may not be able to cancel a given order before it ships.
If you need to cancel an order, please request a cancellation by contacting iFixit's Customer Support here.
Include the following in your initial contact:
- Order number
- Include the keyword cancel in the body of your message or subject line.
- The reason for the cancellation request
Not sure what your order number is?
After logging into canada.ifixit.com, go to https://canada.ifixit.com/account. You'll see your order number listed in the left-most column, similar to the following:
