My package arrived damaged!

iFixit Canada: My package arrived damaged!

Occasionally, packages are damaged during shipping, rendering the item(s) unusable or non-functional.

If a package falls into this category, iFixit reserves the right to send a replacement. Refunds or returns are only available for orders that have been received undamaged. We are not able to provide a refund for parts damaged in shipping.

If you suspect that your package has been damaged in shipping, please file a damaged-in-shipping claim by emailing us photos of the damage, all received items, all interior packing materials, as well as the packaging that the item arrived in. Be sure to include your order number in the email.

ALERT: Do NOT dispose of the package or itemβ€”if the item arrived damaged. Be sure to hold onto all items as we may require them to be shipped back.

Still need help? Contact Us Contact Us