What is iFixit Canada's Return Policy?


IFIXIT Canada: What is your Return Policy?

We want you to be happy with your purchase from iFixit Canada!  

If you need to return an item or order, please contact iFixit Customer Support to initiate a return before sending anything back to us. Click here to contact us. Include your order number and reason for the return in your initial request. 

  • Arrangements for returning an item must be requested within 30 days of the date the order is received.
  • We do not do exchanges. If you order the wrong item and would like to return it, please contact us within 30 days of the order being placed and we will setup a return for you. You are welcome to place a new order for the correct item at any time.
  • If a return does not come back in the condition it was sent out in, (i.e.. a torn cable on a display assembly, scratches, used adhesive, etc.) a refund may be denied (or additional charges may apply), and the item can be sent back out to you at your expense. If your part doesn't qualify for a refund, we will reach out to you, and if there is no response within 7 days, the part will be properly recycled. 
  • Be sure to include your order number and reason for the return in your initial contact!
  • Typically, the refund price is equal to the item price plus taxes.  Shipping is not reimbursed.  
  • Original and return shipping charges for any non-defective returns are the sole responsibility of the customer. If we are at fault, iFixit will provide a return shipping label and/or (with iFixit's prior consent) reimburse return shipping charges for non-expedited, trackable shipping methods. 
    • If a defective part was reported and a label was sent out to you but it comes back fully functional or damaged, then the charge for the label will be deducted from the refund.

What is my order number?

After logging into the canada.ifixit.com, go to https://canada.ifixit.com/account.  You'll see your order number listed in the left-most column, similar to the following:

Not ordering from iFixit Canada? 

This article applies only to orders placed on canada.ifixit.com. 

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